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Thanks for sticking with this November 19th, 2010 - 08:05 pm
You could have let this one go, but you stuck by what is right and made a more than reasonable penance.

Griggs handling of this incident needs to required case study in public relations courses. Whenever faced with a choice, Griggs seemed to either make the wrong one or take half a step forward and 3 steps back.

I'd like to add one item to your lessons learned:
Think before you respond.

Had Griggs paused for just a moment before responding to you or any others, she might not have dug herself in such a deep hole. Kneejerk reactions are never good ones. Looking at screen snapshots of the Cooks Source Facebook page, she even unfriended anyone who questioned her or her methods. What is this, middle school?
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